Privacy Policy

 

The confidentiality of your personal data is one of the main concerns of Carel Woodworks, based in Romania, as a data operator. This document is intended to inform you about the processing of your personal data, in the context of using the website www.carel.ro, which we will refer to below as "the website".

 

Content

1. Categories of personal data processed

2. Purposes and grounds of processing

3. The duration for which we process your data

4. Disclosure of personal data

5. Transfer of personal data

6. The rights you benefit from

7. Privacy of minors

8. Changes in the privacy policy

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8.1. Categories of personal data processed

A. If you are a client of the site, it will process your personal data, such as:

Name and surname

Phone number

Email Address

Billing address

Delivery address

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Data related to how you use the site (for example, your behavior / preferences / habits within domains As well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the website or in any other way resulting from the use of the website.

 

If you use your Facebook or Google account to create a user account on the site, it will process the following public profile data displayed by the respective applications: username, e-mail address.

 

If you choose to create a user account before completing the order of a product available on the site, your e-mail address will be requested, based on which an account will be automatically created.

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B. If you are a visitor to the site, it will process your personal data that you provide: Directly in the context of using the site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way Indirectly, data such as: IP address, browser used, browsing time, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through and from our site, information or products viewed / searched for, duration of visits to certain pages, information regarding the interaction with the pages (e.g. scrolling, clicks, mouse moves), data about user behavior.

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8.2. Purposes and grounds of processing

A. If you are a client of the site, process your personal data as follows: for the development of the contractual relationship between you and, respectively, for taking over, validating, shipping and invoicing the order placed on the website, informing you about the status of the order, organizing the return of ordered products, etc.

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Basis: The processing of your data for this purpose is based on the contract concluded between you and , defined in the Terms and Conditions https://www.carel.ro/termens-and-conditions. Providing your personal data is necessary for the execution of this contract.

 

Refusal to provide data may result in the impossibility of carrying out contractual relations between you and the fulfillment of legal obligations in the context of the services provided through the site, including obligations in fiscal matters, as well as in matters of archiving.

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Basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility of complying with the legal obligations that fall to him and therefore in the impossibility of offering you the services through the website. for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by , through the website.

 

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

 

You can express your consent for the processing of data for this purpose by checking the appropriate box from the time of account creation, or after account creation, in the section of my account information.

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To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. If you wish to unsubscribe from any communication, you can contact us at the email address sales@carel.ro

 

Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you. in order to carry out various analyses, reports on the way the website works, creating profiles of consumer preferences, mainly in order to improve the experience offered on the website.

 

Basis: The processing of your data for this purpose is based on the legitimate interest of Carel Woodworks to permanently improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

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B. If you are a visitor to the site, [Carel Woodworks] processes your personal data as follows: for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by Carel Woodworks, through the website.

 

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

 

You can express your consent for data processing for this purpose by completing and checking the appropriate box in the form for subscribing to the newsletter available on the website.

 

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Providing your data for this purpose is voluntary.

 

The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

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To resolve complaints, complaints and to monitor traffic and improve your experience offered on the site.

 

Basis: The processing of your data for this purpose is based on the legitimate interest of Carel Woodworks to ensure the correct functioning of the site, as well as to permanently improve the experience of site visitors, including by solving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

 

8.3. The duration for which we process your data The site will process your personal data as much as is necessary to achieve the processing purposes mentioned above.

 

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations that fall under the responsibility (for example, in the case of financial and accounting supporting documents for which the retention period provided by law is 10 years at the end of the financial year during which they were drawn up).

 

If you are a customer and want to exercise the option to delete your user account, by contacting Carel Woodwors at the email address sales@carel.ro, you will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the website.

 

In this sense, if you choose to delete your user account, we will no longer send you e-mails and / or sms of this kind.

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However, we would like to inform you that deleting the account will not automatically delete your personal data.

If you wish to stop processing your personal data or if you wish to delete the data, you can exercise the rights detailed in point 6 below.

If you request the deletion of the account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent for data processing for marketing purposes, the processing of your personal data for this purpose will stop, but without affecting the processing carried out on the basis of the consent expressed by you before its withdrawal.

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8.4. Disclosure of personal data

We do not rent / sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as authorized persons by the Operator.

They are obliged by contract to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

Also, we could disclose your personal data to the central / local public authorities, in the following exemplary cases listed:

for website administration

in the situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the website;

for maintaining, personalizing and improving the website and the services provided through it for performing data analysis, testing and research, monitoring trends in use and activity, developing security features and authenticating users for the transmission of commercial marketing communications, under the conditions and the limits provided by law when the disclosure of personal data is provided by law, etc.

 

8.5. Transfer of personal data

The personal data provided can be transferred outside of Romania, but only to countries in the European Union.

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8.6. The rights you benefit from

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

• the right to information - the right to receive details regarding the processing activities carried out by , according to what is described in this document;

• the right of access to data, the right to obtain confirmation from Carel Woodworks regarding the processing of personal data, as well as details regarding the processing activities, such as the way in which the data are processed, the purpose for which the processing is done, the recipients or the categories of recipients of data, etc.;

• the right to rectification - the right to obtain the correction, without justified delay, of inaccurate/unjustified personal data, as well as the completion of incomplete data;

• the right to delete data, without undue delay, ("the right to be forgotten") - certain conditions apply; It is possible, following the data deletion request, to anonymize these data (thus depriving them of their personal character) and to continue processing for statistical purposes under these conditions;

• the right to restrict processing, under certain conditions;

• the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right for this data to be transmitted by another data operator, in the extent to which the conditions stipulated by law are met;

• the right to opposition

- regarding the processing activities, it can be exercised by sending a request according to those indicated below;

- at any time, for reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed on the basis of his legitimate interest or on the basis of the public interest, with the exception of cases in which he can demonstrate that he has legitimate and compelling reasons that justifies the processing and that prevails over the interests, rights and freedoms of the persons concerned or that the purpose is to establish, exercise or defend a right in court;

- at any time, free of charge and without any justification, that the data concerning her be processed for direct marketing purposes.

the right not to be subject to an automated individual decision the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects that concern the data subject or similarly affect him to an extent significant;

the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

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For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact the email address: sales@carel.ro

 

8.7. Privacy of minors

The site does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If we mistakenly come into possession of such information and are made aware of it, we will obtain appropriate parental consent to use this information or, if this is not possible, we will delete the information from our servers.

If you wish to notify us of the receipt of information about persons under the age of 18, please contact us by email at sales@carel.ro

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8.8. Changes in the privacy policy

We reserve the right to modify this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the website.

This website uses cookie files. For more information on how these files are used, please access the following link: https://www.carel.ro/privacy-policy

 

 

SC Carel Woodworks SRL guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information may be used by SC Carel Woodworks SRL to send the user order confirmation, various special offers, promotions, etc. only with the prior consent of the client. The provision of personal data to SC Carel Woodworks SRL does not imply obligation on the part of the users and they can refuse to provide this data in any circumstances and can request their deletion from the database free of charge. Any such request/notification in order to delete personal data from the database shall be dated, signed and sent by the person registered in the database by e-mail to sales@carel.ro.

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In the case of online payments, payment for the services on this website is made through the online payment solutions offered by Stripe In order to eliminate the risk that your data will come into possession and be misused by third parties: SC Carel Woodworks SRL and Stripe INC ( the payment processor) guarantees the security of IT systems.

Bank card details (card number, expiry date, etc.) are not transferred or stored at any time on Carel Woodworks servers or payment processor servers.

In the case of the 3D Secure system for payment with Visa or MasterCard cards, the data related to your card is entered directly into the Visa or MasterCard systems, and if your card was issued by a bank certified in the 3D Secure system, the authorization of the transaction is it does only after your authentication in this system - entering a secret code/password known only to you, similar to the PIN code for ATM transactions.

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SC Carel Woodworks. SRL undertakes that personal data will not be disseminated to third parties, with the exception of the direct marketing operator. Personal data may, however, be transmitted to legal authorities to verify commercial transactions or to other legal authorities to carry out any checks justified by law, if this will be requested in accordance with the laws in force.

 

Due to the way in which the personal data stored by the carel.ro system are transmitted electronically, SC Carel Woodworks SRL cannot be held responsible in any way for their loss or for the copying of information by unauthorized persons, through the use of equipment or software of interception. When notified by users, Carel Woodworks will take all measures and make available all the necessary files to the competent bodies empowered to solve this type of crime.

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The information provided to SC Carel Woodworks SRL is used only for the purpose for which it was entered (making orders, sending messages to the staff of Sc Carel Woodworks SRL, subscribing to the newsletter, etc.), according to the laws in force. SC Carel Woodworks SRL does not provide your e-mail address to third parties, does not encourage spam, and does not make public the data provided by its customers without their explicit consent.

 

The website www.carel.ro uses Google Analytics to analyze how users use the website. Google Analytics uses cookies to collect standard registration information and user activity information. The information collected is completely anonymous.

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The information generated by cookies in connection with the use of the www.carel.ro site (including the IP address) is transmitted to Google. This information is then used to evaluate how users use the site and to produce statistical reports related to site activity. SC Carel Woodworks SRL will not use this statistical data to associate a user's identity with an IP address.

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Users can set their browser not to accept cookies from the www.carel.ro website. In this situation, SC Carel Woodworks SRL cannot guarantee the full functionality of the website www.carel.ro

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www.carel.ro uses the Remarketing advertising option offered by Google. Through this type of advertising, Google collects cookies from this website in order to show you advertising campaigns appropriate to your interests, expressed through the types of pages accessed in the past on the www.carel.ro website

Third-party distributors, including Google, display our advertisements on websites across the Internet. www.carel.ro as well as third-party distributors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies in combination to inform, optimize and deliver ads based on previous visits on the site.

 

The website www.carel.ro uses the 2Performant platform as an intermediary for online marketing. The 2Performant program uses cookies to collect standard information on user activity on the www.carel.ro website

 

The website www.carel.ro uses Facebook Ads as an intermediary for online marketing. Facebook Ads uses cookies to collect standard information on user activity on the www.carel.ro website

 

The website www.carel.ro uses Hotjar to improve the shopping experience in the store. Marketization uses cookies to collect standard information on user activity on the www.carel.ro website

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SC Carel Woodworks SRL certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, of Law no. 365/2002 on electronic commerce, as well as Ordinance no. 130/2000 on consumer protection when concluding and executing distance contracts as amended. These rights include, but are not limited to:

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· the right to request, free of charge, Carel Woodworks to confirm or not the processing of your personal data;

· the right to request, free of charge, Carel Woodworks to rectify, update, block or delete those data provided, the processing of which is not in accordance with the provisions of Law no. 677/2001;

· the right to ask Carel Woodwors to stop, free of charge, the processing of your personal data;

· the right to ask Carel Woodworks to stop sending promotional messages.

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Any such request / notification will be dated, signed and sent by the person registered in the database by e-mail to sales@carel.ro. The www.carel.ro website uses security measures against the loss, alteration or misuse of information under our control.

 

Carel Woodworks cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of his account and password.

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Any access to the database with personal information of www.carel.ro users, including any unauthorized access attempt, will be recorded in an access file. The access files will make it possible for Carel Woodworks to identify the people who have accessed personal data without a legitimate reason, in order to notify the competent authorities. Any attempt to access the personal data of another user, to modify the content of the site or to affect the performance of the server on which the www.carel.ro site runs, will be considered an attempt to defraud the www.carel.ro and will set in motion the criminal investigation against the one or those who initiated this action.

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This is the Cookie Policy for Carel Shop, accessible from www.carel.ro

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What Are Cookies

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As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

 

We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

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How We Use Cookies

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We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

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Disabling Cookies

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You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

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The Cookies We Set

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• Account related cookies

  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

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• Login related cookies

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• We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

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• Email newsletters related cookies

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• This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

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• Orders processing related cookies

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• This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

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• Surveys related cookies

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• From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

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• Forms related cookies

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• When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

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• Site preferences cookies

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• In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

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Third Party Cookies

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In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

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• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

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• For more information on Google Analytics cookies, see the official Google Analytics page.

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• Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

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• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

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• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

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• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

  For more information on Google AdSense see the official Google AdSense privacy FAQ.

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• We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

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• Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

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• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, LinkedIn, Pinterest and TikTok, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

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More Information

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Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

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For more general information on cookies, please read this Cookies Policy article.

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