1. Preamble

 

Carel Woodworks is the trade name of S.C. Carel Woodwors SRL, registered in the Municipality of Satu Mare, Romania, registered at the Trade Register under no. J30/29/2001, Fiscal Identification Code RO14077365. The website www.carel.ro is the property of S.C. Carel Woodworks SRL. Using (visiting or purchasing products) this site implies acceptance of the terms and conditions contained herein. Considering these and for the best use of the website www.carel.ro, we recommend you to read the document in its entirety. SC Carel Woodworks SRL reserves the right to make changes to the following provisions, without prior notification. The most recent version of the Terms and Conditions will be published on this page, should it undergo changes. . In the meantime, we invite you to visit our other site at www.carel.ro, where you can browse our full collection of furniture and learn more about our brand. Should you wish to place an order with us or need any information do not hesitate to reach out via email sales@carel.ro.

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2. Defining elements

 

a. Buyer – natural or legal person who places an Order. b. Seller – the commercial company Carel Woodworks SRL, with its registered office in Satu Mare Romania, registered at the Trade Register under no. J30/29/2001, Fiscal Identification Code RO14077365 c. Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer. d. Order – an electronic document that acts as a form of communication between the Seller and the Buyer by which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and make payment for them. e. Contract – an Order confirmed by the Seller.

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3. Contract Documents

By placing an electronic or telephone order on the www.carel.ro website, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its operations. The order will consist of the following documents, in order of importance: a. The order (together with clear mentions of delivery and billing dates) and its specific terms; b. Buyer's Specifications (if applicable); c. Terms and Conditions.

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If the Seller confirms the Order, this will imply full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a confirmation of receipt from the Buyer. The Seller does not at any time consider an unconfirmed order as having the value of a Contract. This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is done by phone or electronically (e-mail). The general terms and conditions of sale will form the basis of the Contract thus concluded.

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4. Extension of Seller's Obligations

a. The information presented on the seller's website is informative and may be modified by the Seller without prior notice. Also, for reasons of space and the coherence of the information structure, product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product is used within the parameters for which it was purchased;

b. Communication with the store can be done by interacting with it, by posting opinions about the products or by communicating through the addresses mentioned in the "contact" section. Opinions or addresses containing insults or inappropriate language will be excluded from the site or ignored. The seller has the freedom to manage the information received, without having to provide justifications for it.

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5. Assignment and Subcontracting

The Seller may assign and/or subcontract a third party for services related to the fulfillment of the order, with the Buyer's information, without his consent being necessary. The Seller shall always be liable to the Buyer for all contractual obligations.

 

6. Copyright on information published on the site

The entire content of the website www.carel.ro - images, texts, graphics, symbols, web graphics elements, emails, scripts, programs and other data - is the property of Carel Woodworks and its suppliers and is protected by the Law for copyright protection (law no. 8/1996) and intellectual and industrial property laws. The use without the consent of Carel Woodworks of any elements listed above is punishable according to the legislation in force. The use of the www.carel.ro website is allowed only within the limits mentioned in this document. If you find copyright infringement, please contact us at sales@carel.ro.

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7. Information published on the website

Carel Woodworks SRL does not guarantee that the information on the website (including, but not limited to, rates, descriptions or data) may not contain errors or omissions, but we will make every effort to correct (correctable) errors as soon as they are brought to our attention. The information and photos in the product presentation are informative and are provided by our partners or taken from their presentation sites. The photos presented on the site are generic and cannot be considered contractual, they only represent our effort to improve the quality of information about the products. We make ongoing efforts to keep the information accurate and up-to-date, but we do not guarantee that the information is complete, up-to-date, or error-free. Personal information is made available to the site in order to receive or use some services and is protected under the law. By completing the fields in the online registration forms, users agree that the personal data they register will enter the Carel Woodworks SRL database and receive messages regarding products and services, promotions, contests or any other actions editorial and marketing carried out in the future by https://www.carel.ro

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8. Privacy Policy

 

The confidentiality of your personal data is one of the main concerns of Carel Woodworks, based in Romania, as a data operator. This document is intended to inform you about the processing of your personal data, in the context of using the website www.carel.ro, which we will refer to below as "the website".

 

Content

1. Categories of personal data processed

2. Purposes and grounds of processing

3. The duration for which we process your data

4. Disclosure of personal data

5. Transfer of personal data

6. The rights you benefit from

7. Privacy of minors

8. Changes in the privacy policy

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8.1. Categories of personal data processed

A. If you are a client of the site, it will process your personal data, such as:

Name and surname

Phone number

Email Address

Billing address

Delivery address

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Data related to how you use the site (for example, your behavior / preferences / habits within domains As well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the website or in any other way resulting from the use of the website.

 

If you use your Facebook or Google account to create a user account on the site, it will process the following public profile data displayed by the respective applications: username, e-mail address.

 

If you choose to create a user account before completing the order of a product available on the site, your e-mail address will be requested, based on which an account will be automatically created.

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B. If you are a visitor to the site, it will process your personal data that you provide: Directly in the context of using the site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way Indirectly, data such as: IP address, browser used, browsing time, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through and from our site, information or products viewed / searched for, duration of visits to certain pages, information regarding the interaction with the pages (e.g. scrolling, clicks, mouse moves), data about user behavior.

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8.2. Purposes and grounds of processing

A. If you are a client of the site, process your personal data as follows: for the development of the contractual relationship between you and, respectively, for taking over, validating, shipping and invoicing the order placed on the website, informing you about the status of the order, organizing the return of ordered products, etc.

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Basis: The processing of your data for this purpose is based on the contract concluded between you and , defined in the Terms and Conditions https://www.carel.ro/terms-and-conditions. Providing your personal data is necessary for the execution of this contract.

 

Refusal to provide data may result in the impossibility of carrying out contractual relations between you and the fulfillment of legal obligations in the context of the services provided through the site, including obligations in fiscal matters, as well as in matters of archiving.

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Basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility of complying with the legal obligations that fall to him and therefore in the impossibility of offering you the services through the website. for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by , through the website.

 

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

 

You can express your consent for the processing of data for this purpose by checking the appropriate box from the time of account creation, or after account creation, in the section of my account information.

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To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. If you wish to unsubscribe from any communication, you can contact us at the email address sales@carel.ro

 

Providing your data for this purpose is voluntary. The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you. in order to carry out various analyses, reports on the way the website works, creating profiles of consumer preferences, mainly in order to improve the experience offered on the website.

 

Basis: The processing of your data for this purpose is based on the legitimate interest of Carel Woodworks to permanently improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

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B. If you are a visitor to the site, [Carel Woodworks] processes your personal data as follows: for marketing activities, respectively for the transmission, by means of remote communication means (e-mail, sms), of commercial communications regarding the products and services offered by Carel Woodworks, through the website.

 

Basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

 

You can express your consent for data processing for this purpose by completing and checking the appropriate box in the form for subscribing to the newsletter available on the website.

 

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. Providing your data for this purpose is voluntary.

 

The refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

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To resolve complaints, complaints and to monitor traffic and improve your experience offered on the site.

 

Basis: The processing of your data for this purpose is based on the legitimate interest of Carel Woodworks to ensure the correct functioning of the site, as well as to permanently improve the experience of site visitors, including by solving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

 

8.3. The duration for which we process your data The site will process your personal data as much as is necessary to achieve the processing purposes mentioned above.

 

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations that fall under the responsibility (for example, in the case of financial and accounting supporting documents for which the retention period provided by law is 10 years at the end of the financial year during which they were drawn up).

 

If you are a customer and want to exercise the option to delete your user account, by contacting Carel Woodworks at the email address sales@carel.ro, you will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the website.

 

In this sense, if you choose to delete your user account, we will no longer send you e-mails and / or sms of this kind.

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However, we would like to inform you that deleting the account will not automatically delete your personal data.

If you wish to stop processing your personal data or if you wish to delete the data, you can exercise the rights detailed in point 6 below.

If you request the deletion of the account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent for data processing for marketing purposes, the processing of your personal data for this purpose will stop, but without affecting the processing carried out on the basis of the consent expressed by you before its withdrawal.

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8.4. Disclosure of personal data

We do not rent / sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as authorized persons by the Operator.

They are obliged by contract to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

Also, we could disclose your personal data to the central / local public authorities, in the following exemplary cases listed:

for website administration

in the situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the website;

for maintaining, personalizing and improving the website and the services provided through it for performing data analysis, testing and research, monitoring trends in use and activity, developing security features and authenticating users for the transmission of commercial marketing communications, under the conditions and the limits provided by law when the disclosure of personal data is provided by law, etc.

 

8.5. Transfer of personal data

The personal data provided can be transferred outside of Romania, but only to countries in the European Union.

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8.6. The rights you benefit from

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

• the right to information - the right to receive details regarding the processing activities carried out by , according to what is described in this document;

• the right of access to data, the right to obtain confirmation from Carel Woodworks regarding the processing of personal data, as well as details regarding the processing activities, such as the way in which the data are processed, the purpose for which the processing is done, the recipients or the categories of recipients of data, etc.;

• the right to rectification - the right to obtain the correction, without justified delay, of inaccurate/unjustified personal data, as well as the completion of incomplete data;

• the right to delete data, without undue delay, ("the right to be forgotten") - certain conditions apply; It is possible, following the data deletion request, to anonymize these data (thus depriving them of their personal character) and to continue processing for statistical purposes under these conditions;

• the right to restrict processing, under certain conditions;

• the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right for this data to be transmitted by another data operator, in the extent to which the conditions stipulated by law are met;

• the right to opposition

- regarding the processing activities, it can be exercised by sending a request according to those indicated below;

- at any time, for reasons related to the particular situation in which the data subject finds himself, that the data concerning him be processed on the basis of his legitimate interest or on the basis of the public interest, with the exception of cases in which he can demonstrate that he has legitimate and compelling reasons that justifies the processing and that prevails over the interests, rights and freedoms of the persons concerned or that the purpose is to establish, exercise or defend a right in court;

- at any time, free of charge and without any justification, that the data concerning her be processed for direct marketing purposes.

the right not to be subject to an automated individual decision the right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produce legal effects that concern the data subject or similarly affect him to an extent significant;

the right to address the National Supervisory Authority for the Processing of Personal Data or the competent courts, to the extent deemed necessary.

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For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact the email address: sales@carel.ro

 

8.7. Privacy of minors

The site does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If we mistakenly come into possession of such information and are made aware of it, we will obtain appropriate parental consent to use this information or, if this is not possible, we will delete the information from our servers.

If you wish to notify us of the receipt of information about persons under the age of 18, please contact us by email at sales@carel.ro

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8.8. Changes in the privacy policy

We reserve the right to modify this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the website.

This website uses cookie files. For more information on how these files are used, please access the following link: https://www.carel.ro/privacy-policy

 

 

SC Carel Woodworks SRL guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information may be used by SC Carel Woodworks SRL to send the user order confirmation, various special offers, promotions, etc. only with the prior consent of the client. The provision of personal data to SC Carel Woodworks SRL does not imply obligation on the part of the users and they can refuse to provide this data in any circumstances and can request their deletion from the database free of charge. Any such request/notification in order to delete personal data from the database shall be dated, signed and sent by the person registered in the database by e-mail to sales@carel.ro.

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In the case of online payments, payment for the services on this website is made through the online payment solutions offered by Stripe In order to eliminate the risk that your data will come into possession and be misused by third parties: SC Carel Woodworks SRL and Stripe INC ( the payment processor) guarantees the security of IT systems.

Bank card details (card number, expiry date, etc.) are not transferred or stored at any time on Carel Woodworks servers or payment processor servers.

In the case of the 3D Secure system for payment with Visa or MasterCard cards, the data related to your card is entered directly into the Visa or MasterCard systems, and if your card was issued by a bank certified in the 3D Secure system, the authorization of the transaction is it does only after your authentication in this system - entering a secret code/password known only to you, similar to the PIN code for ATM transactions.

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SC Carel Woodworks. SRL undertakes that personal data will not be disseminated to third parties, with the exception of the direct marketing operator. Personal data may, however, be transmitted to legal authorities to verify commercial transactions or to other legal authorities to carry out any checks justified by law, if this will be requested in accordance with the laws in force.

 

Due to the way in which the personal data stored by the carel.ro system are transmitted electronically, SC Carel Woodworks SRL cannot be held responsible in any way for their loss or for the copying of information by unauthorized persons, through the use of equipment or software of interception. When notified by users, Carel Woodworks will take all measures and make available all the necessary files to the competent bodies empowered to solve this type of crime.

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The information provided to SC Carel Woodworks SRL is used only for the purpose for which it was entered (making orders, sending messages to the staff of Sc Carel Woodworks SRL, subscribing to the newsletter, etc.), according to the laws in force. SC Carel Woodworks SRL does not provide your e-mail address to third parties, does not encourage spam, and does not make public the data provided by its customers without their explicit consent.

 

The website www.carel.ro uses Google Analytics to analyze how users use the website. Google Analytics uses cookies to collect standard registration information and user activity information. The information collected is completely anonymous.

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The information generated by cookies in connection with the use of the www.carel.ro site (including the IP address) is transmitted to Google. This information is then used to evaluate how users use the site and to produce statistical reports related to site activity. SC Carel Woodworks SRL will not use this statistical data to associate a user's identity with an IP address.

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Users can set their browser not to accept cookies from the www.carel.ro website. In this situation, SC Carel Woodworks SRL cannot guarantee the full functionality of the website www.carel.ro

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www.carel.ro uses the Remarketing advertising option offered by Google. Through this type of advertising, Google collects cookies from this website in order to show you advertising campaigns appropriate to your interests, expressed through the types of pages accessed in the past on the www.carel.ro website

Third-party distributors, including Google, display our advertisements on websites across the Internet. www.carel.ro as well as third-party distributors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies in combination to inform, optimize and deliver ads based on previous visits on the site.

 

The website www.carel.ro uses the 2Performant platform as an intermediary for online marketing. The 2Performant program uses cookies to collect standard information on user activity on the www.carel.ro website

 

The website www.carel.ro uses Facebook Ads as an intermediary for online marketing. Facebook Ads uses cookies to collect standard information on user activity on the www.carel.ro website

 

The website www.carel.ro uses Hotjar to improve the shopping experience in the store. Marketization uses cookies to collect standard information on user activity on the www.carel.ro website

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SC Carel Woodworks SRL certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, of Law no. 365/2002 on electronic commerce, as well as Ordinance no. 130/2000 on consumer protection when concluding and executing distance contracts as amended. These rights include, but are not limited to:

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· the right to request, free of charge, Carel Woodworks to confirm or not the processing of your personal data;

· the right to request, free of charge, Carel Woodworks to rectify, update, block or delete those data provided, the processing of which is not in accordance with the provisions of Law no. 677/2001;

· the right to ask Carel Woodwors to stop, free of charge, the processing of your personal data;

· the right to ask Carel Woodworks to stop sending promotional messages.

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Any such request / notification will be dated, signed and sent by the person registered in the database by e-mail to sales@carel.ro. The www.carel.ro website uses security measures against the loss, alteration or misuse of information under our control.

 

Carel Woodworks cannot be held responsible for errors resulting from the user's negligence regarding the security and confidentiality of his account and password.

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Any access to the database with personal information of www.carel.ro users, including any unauthorized access attempt, will be recorded in an access file. The access files will make it possible for Carel Woodworks to identify the people who have accessed personal data without a legitimate reason, in order to notify the competent authorities. Any attempt to access the personal data of another user, to modify the content of the site or to affect the performance of the server on which the www.carel.ro site runs, will be considered an attempt to defraud the www.carel.ro and will set in motion the criminal investigation against the one or those who initiated this action.

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9. Return Policy

The buyer can cancel an order by phone or email, at no additional cost, if the shipment has not yet been made. If the order has already been paid, its value, less commissions and fees charged by the banks for the two transactions, will be returned to the buyer.

 

If the order has already been shipped and the buyer cancels it, he will bear the related return costs, and from the value of the order that is returned to the buyer, any commissions and bank charges incurred during the initial purchase and upon return will be withheld.

According to O.U.G. 34/2014, you have the right to return the products purchased online, within 14 calendar days, if the returned product is in the original packaging and in the same condition in which it was received.

 

We do not accept the return of products that have been opened and have physical changes of any kind that cannot be resold. Returned products must show the original label and all related accessories, and have no signs of use, damage or wear. We do not accept parcels with cash on delivery or for which the recipient pays for the transport.

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Customers are asked to take photos of parcels that do not arrive in good condition and send them by email to sales@carel.ro specifying the irregularities found.

 

If products other than those ordered by the customer were erroneously placed in the package, he is asked to inform www.carel.ro and is exempted from paying their value, as well as from paying the related return costs. If the customer finds that some products are missing from the package or there are errors in the accompanying invoice, they must report them in writing or by phone within 5 days of receiving the package.

 

If the returned products are the subject of a complaint regarding their quality, the buyer has the obligation to send comprehensive and detailed photos as well as explanations regarding the non-compliant product to the email address sales@carel.ro. The products will be inspected by the seller and if no other differences from the product description on the store are found after the inspection, the refund will be refused. Before complaining about the quality of a product, the buyer has the obligation to read its description on the store, as some products may naturally have differences but which do not constitute quality problems.

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We cannot control how customers store and handle purchased products, therefore complaints related to the quality of products that have been stored in improper conditions or that have been used in a way other than that recommended on the store will not be considered.

 

10. Delivery Policy

 

Delivery is free throughout Romania to the customer's house/block within 14-42 working days. Downloading and installing the products is not included.

 

The delivery is carried out by road transport in groupage mode. The transport fee is valid for any town in Romania. Deliveries are made from Monday to Sunday at a time that is convenient for both the carrier and the buyer.

 

If the Buyer is not found at the address specified in the Order, the carrier will call the Buyer by phone and they will establish another time slot on the same day. If the Order could not be delivered to the Buyer, the package will be returned to the Seller within a few days and the Buyer will bear the cost of the return. On the next delivery of the product, the transport will no longer be free, it will be borne by the Buyer.

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Alternative shipping methods are not available upon request.

 

Carel Woodworks reserves the right to delay or cancel the shipment of the Order if it cannot be honored for reasons beyond Carel Woodworks' control which include: fire, explosion, flood, epidemic, strike, government action, war, act of terrorism, protest, riot, civil disturbances or other force majeure impediments according to the customs of Romanian law. The maximum amount of damages that can be paid by Carel Woodworks to the Buyer in case of non-delivery or improper delivery, is the amount collected by Carel Woodworks from the Buyer.

 

 

11. Terms, Penalties

If the deadlines for delivery and/or initiation of the Order cannot be met, the Seller is obliged to notify the Buyer of the estimated deadline for completing the delivery.

If the Seller receives erroneous information related to the invoicing or delivery of the products, a new deadline for honoring the order will be established, falling within 3 working days.

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12. Billing, Payments

The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

 

13. Risks and Responsibilities

a. Delivery

The Seller undertakes to ship the Goods and Services by road transport in groupage mode.

b. Transport – Packaging

Unless otherwise agreed by the Seller and the Buyer, the Seller discharges the risks and responsibilities associated with the Goods and Services at the time of their delivery to the transport company with which the Seller cooperates or to the representative of the Buyer.

The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.

The Seller will deliver the Products and Services on the territory of Romania.

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14. Acceptance of the Agreement

Acceptance will be made when the Products and Services conform to the technical characteristics stated in the Order. If the Buyer discovers that the Products delivered or the Services provided do not conform to the technical specifications, then the Seller will bring the Products and Services into conformity, unless Carel Woodworks is unable to do so due to external factors, in which case it undertakes to reimburse the consideration paid by the Buyer, if applicable. Also, for the products sold and delivered by www.carel.ro (SC Carel Woodworks SRL) the Buyer benefits from the possibility of returning the products within 14 days of receipt.

 

15. Warranties

Carel Woodworks guarantees that the products are new, in durable packaging and come from the authorized manufacturer SC Carel Woodworks SRL

 

All Goods sold by Carel Woodworks benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers.

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Carel Woodworks is confident in its quality wood products. We are extremely proud of the workmanship of our product. We realize that purchasing our furniture is an investment in quality that will last for generations to come.

That is why we offer a guarantee that covers defects in workmanship, material and construction of our furniture for a period of two years starting from the date of receipt of the product.

If the customer finds a defect during that period, it is important to promptly notify Carel Woodworks within 5 days. Explanations and photographs are required to establish the cause of the damage. Also, the complaint related to the product must be made based on the product label applied to the inside of the containing piece of furniture

information about the manufacture of the product (a photo is needed).

We will then replace the defective item or refund your money.

Wood is a product of nature and as such no two pieces are exactly alike.

Wood owes its inherent beauty to variations in color, grain and texture - therefore these variations are not considered defects. There may be minor variations from o

piece of furniture to another, although they are finished at the same time. Also,

wood and stone are natural materials with variations in shade, configuration,

striations and grain structure. Each individual piece of furniture has characteristics,

markings that will differ from photos or showroom samples. Due to the natural material used in the manufacture of Carel products, variations may occur even in veneer or hardwood. Unique characteristics inherent in certain species of wood and stone are beyond the control of Carel Woodworks and are not considered a defect.

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Wood is composed of cellulose (a molecule with an affinity for water) and is

porous; as a result it is vulnerable to moisture. Since wood is made up of water, your furniture will shrink and expand with changes in humidity and temperature, these are normal and expected changes throughout the year.

When the humidity in the air increases (that is, the humidity increases), the wood absorbs the water and

it swells a little; when the air dries (ie the humidity drops), the wood emits

moisture and it contracts. These responses to changes in humidity weaken the woodwork joints, can cause the wood to split or crack, and can damage the finish. These are all features that should be accepted when purchasing solid wood furniture and will not affect the quality or structural integrity of the piece.

Proper care of your wooden furniture is necessary. We use quality hardwood in our furniture production.

However, if the humidity goes out of the ideal range and the solid wood products begin to expand or contract, causing splits and cracks in the joints of the wood panels as a result of an uncontrolled environment, these are not considered defects. If

the environment is not controlled these conditions should be appreciated as inherent

characteristics of solid wood.

As a manufacturer, we do our best to prevent the above situation

but we have no control over natural wood products. All solid wood furniture from

Care Woodworksl is professionally dried to an appropriate moisture content.

To reduce the effects of wood movement, avoid placing your furniture directly in front of heat sources such as fireplaces or radiators, heat dries out the wood excessively. Electrical components such as computers and transformers should not be placed directly

on a solid wood surface, otherwise cracking will occur beyond Carel Woodworks' responsibility and will not be covered by a warranty claim. Avoid exposure to direct sunlight, use humidifiers in cooler, drier seasons and air conditioners in warmer seasons. The humidifier is always recommended in a location with solid wood products.

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Make sure your location has an adequate level of humidity throughout the year. You may

purchase a moisture meter from most hardware stores. Remember that wood has a life of its own.

Gradually change your thermostat settings as the seasons change. A sudden change in temperature or humidity is the worst possible thing as the moisture will be absorbed into the material far too quickly causing tension within it. Excess heat and dryness can even cause cracking and splitting within hours. It's also important to remember that placing your piece in front of a window in direct sunlight can dry out your piece and cause it to crack and split!

Our products are sealed and varnished with high quality products. We use water-based varnish as a finishing process to protect your furniture.

Although we have found the finishing process to be very durable, any finish will be damaged if not cared for properly. Burns, cuts, scratches, bumps, and sunlight will cause damage and affect the quality of the finish and is therefore not covered by the warranty. Damage resulting from marking or staining of veneer/wood/fabric surfaces due to contact with rubber, pen, pencil or similar compounds, as well as damage caused by sharp objects or imprints from writing instruments is not covered by the Carel Woodworks warranty.

Also, cleaning with inappropriate detergents, abrasives or other cleaning agents will damage the finish. Previous actions are not covered by this warranty.

Protect surfaces from liquids and excessive heat. The wood finish is made to withstand most liquids for short periods of time. Liquids left on surfaces overnight will stain and cause substantial changes to both solid wood and veneer that may not be repairable. Avoid staining upholstery with any liquid, substance, food, etc.

For best cleaning results, you should use a damp cotton cloth. Do not move the wet cloth in circles or against the grain of the wood - this

may scratch the surface. Never use silicone or wax based products. This will cause a cloudy build-up and take away from the natural shine and beauty of the wood.

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Tables are not designed or intended to be used as chairs or stairs. Sitting on tables can cause tipping and/or structural problems that cannot be repaired. Solid wood tables should not be pushed or dragged, this can cause the legs to break

to lock due to the weight, therefore loosen the screws and the legs may come off or break.

 

This warranty does not apply to any defects or damage caused during transport or

due to lack of proper care/maintenance or results from assembly or installation abuse or accident.

Carel Woodworks cannot be held liable for commercial loss, consequential damages or other damages that may arise as a result of any defects or malfunctions of the product due to negligence, improper maintenance, abuse, misuse or accidents by

customer as well as damage caused by normal wear and tear such as bumps, breaks, scratches, stains, fading and improper maintenance will void the warranty.

Our warranty is only valid if the products are used and cared for properly.

Carel Woodowrks assumes no responsibility for damage resulting from installation or repurposing of the product.

Helpful tips to ensure you enjoy your purchase:

- Avoid direct sunlight for extended periods of time

- Do not use detergents, abrasive cleaners or other unsuitable cleaning agents, wipe your furniture with a slightly damp cloth in the direction of the wood grain.

- Avoid placing furniture directly in front of radiators, fireplaces or other sources of heat

- Try to maintain a humidity level of around 45-55%

- Avoid impact with hard or heavy objects.

- Wipe up liquid spills immediately.

- Avoid placing hot objects directly on the furniture, this will damage the protective finish.

- Select a location where your furniture will not be bumped and doors and drawers can be opened easily without bumping or hitting other objects.

All of the above steps are guidelines to give longevity to your furniture. If not followed properly, they can lead to major damage to the product that is not covered by Carel Woodworks.

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LOSSES, DAMAGES:

Carel Woodworks cannot be held liable for any commercial loss, consequential or other damages that may arise as a result of any defects or malfunctions of the product.

PACKAGING AND TRANSPORT:

Good Carel products are delivered as components. Countertops and other items are packed with plastic wrap, corner protectors and cardboard boxes. If the customer requests special shipping or other delivery methods, the customer is responsible for any additional costs that may result.

 

 

The goods benefiting from the guarantee, which do not comply with the specifications on the Website at the time of placing the Order, are non-functional or have manufacturing defects, can be returned without the involvement of additional costs from the Buyer, following a written notification (by email) within of 5 days from their receipt, in which the nature of the lack of conformity will be specified. The buyer can request the return of the value of the product or its replacement with a compliant one. If the Seller cannot replace the product with a compliant one, it will refund its value.

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16. Transfer of Property

Ownership of the Goods and Services will be transferred at the time of payment by the Buyer at the location indicated in the order (understood by delivery – signing of receipt of the transport document (CMR) provided by the transport company). The carrier is not authorized by the Seller to allow the Buyer to open the packages before signing the package receipt document, but only after signing the package receipt document.

 

17. Liability

The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order, and for damages resulting from the use of the Goods and Services after delivery, and especially for product loss.

The Seller will be liable if its sub-contractors and/or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.

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18. Force Majeure

Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided.

 

19. Applicable Law

This document is subject to Romanian law. Any disputes arising between the Seller and the Buyer will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

 

19. Other Provisions

The parties to the contract shall be considered independent contractors and neither party shall have the right or authority to assume or create any obligation on account of or to the detriment of the other. The terms and conditions contained in this document supersede any prior written or oral understandings between the said Parties regarding the subject matter of this Agreement and may not be modified or changed except by written agreement signed by both parties.